We want our customers to be fully satisfied with their purchases at Three Rivers Market. For the health and wellbeing of our employees, customers, and community, we are temporarily suspending product returns with the following exceptions:
- English Mountain Bottle Deposits
- Defective Product(s) or Packaging
- Poor Quality Product
- Out-of-Date Product (at time of purchase)
- Transaction Error
Due to the rapidly evolving COVID-19 pandemic and our inability to monitor products that have left our store, we are modifying our return policy to allow us to continue to operate a clean and healthy store. Customers can feel a sense of safety when purchasing products here, since all products customers purchase here have not left the store.
Please see Live Goods Return Policy below.
The return must be made within 30 days from the date of sale for all products except perishables. Returns of perishables must be made within 7 days from the date of sale. Items over $10 may not be returned without a receipt. Store credit will be issued for any item under $10 returned without a receipt. For non-members, a government issued I.D. must be presented.
Three Rivers Market reserves the right to refuse frequent, high volume, and unusual requests.
LIVE GOODS RETURN POLICY
Three Rivers Market guarantees trees and shrubs for 30 days with proof of purchase. If a tree or shrub dies within 30 days of purchase, we will replace it. If the same item is no longer available for sale, store credit will be provided.
This guarantee is for a one-time replacement. Any further issues may indicate problems with the growing conditions or location.
Annuals, herbs, or vegetable starts are not eligible for replacement, refunds, or returns.
Updated: March 28, 2020